Julie Smith, Office Manager

A video about Shelly:    
 | Windows Media | Quicktime |

Joe Steven, Jr., D.D.S.

Doctors–
Who want to know how to get the most out of insurance, gain new patients (even if you don't participate with a PPO), want to reduce stress while improving consistency, and desire a staff who:
Assistants and Hygienists–
will gain tips in coding, creating a positive patient experience and language skills to move patients toward treatment.
Front Desk Staff–
Will learn how to deal with the nuances of offering payment options and acceptance on various third party programs, payment options to help move patients toward treatment and language skills to assure the patient is always comfortable financially before treatment begins.

We won’t waste your time with a lot of pie-in-the-sky, overly complicated “financial policies.” We are talking about real life collection techniques that you can use in your office the next day.

• Dozens of kind and effective phrases that will help you collect money now. In your clinical work you must pick the right instruments and use them correctly to get the best result. In dealing with people, you have to pick the right words and use them correctly to get the best results.

• Our “Open Forum” will be an opportunity for you to observe, or share your thoughts with, other dental office teams. Swap notes with your colleagues.
• Money back guarantee if you are not completely satisfied.
• Every new patient has the potential value of thousands of dollars. Learn how to get these patients scheduled regardless of insurance network issues.

Reserve your space today! (952) 921-3360

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Collections Made Comfortable, The Team Approach

You will learn:
• Answers to the most common legal questions regarding collections.
• How the entire team's involvement brings collections to the next level and keeps patients happy.
• How to collect from emergency patients.
• How to overcome almost any patient objection to finances.
• How you can become a "Treatment Coordinator" and use money and insurance discussions to move patients toward treatment.
• Key measurements and tracking systems of your collection effectiveness.
• How to know when to be aggressive and when finesse will get you further, faster.
• How payment options and financing move patients toward treatment.
• Key legal aspects of day-to-day collections.
• How the proper patient flow can reduce stress, increase efficiency and help you stay on time.
• Reduce insurance related confusion and hassles throughout the office.
• Reduce chances of patient misunderstandings.
• How to get new patients scheduled, even shoppers.
• Key legal aspects of day-to-day collections.
• How the proper patient flow can reduce stress, increase efficiency and help you stay on time.
• How to create an informed and positive new patient experience: from the first phone call through the first visit. Shelly will show you how to share with patients what they can expect from you and what you can expect from them in areas such as insurance, payment and keeping appointments - all in the way that patients perceive as a positive experience.
• How to schedule “out-of network” patients— and collect!

Reserve your space today! (952) 921-3360

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Here's what your colleagues are saying:

“A Must”!

Dr. Keith Ritter

I can’t believe I enjoyed a collection seminar! This is information all of your staff needs to know.

Dr. Michael Dold

“Super Workshop!”

Brenda - Office Administrator

Reinforces the importance of teamwork and kindness.

Rosemary McDougall - Office Administrator

Shelly keeps it interesting and encourages questions. Great course!

Deanne - All Family Dental

Shelly showed me I don't have to feel uncomfortable asking for money.

Melissa - Office Administrator

Shelly is a very informative and interesting speaker. She keeps seminars rolling without a dull moment. Great new ideas!

Leslie - Office Administrator

Shelly Ryan is a skilled and knowledgeable presenter, our entire staff found her very informative.

Dr. Pamela McCullough

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Shelley Ryan has over 20 years experience in dentistry as an Assistant, Financial Coordinator and Office Manager. As a consultant with Advanced Practice Management, she has successfully worked side-by-side with staff members on collections in offices all over the Midwest.Shelly trained me for my first position at the front
desk.

Reserve your space today! (952) 921-3360

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What they say about Shelly:
She was patient, fun and positive. She knows how to work with people. As an office manager now I continue to value her ability and knowledge.

Tina Funari, Office Manager, Maplewood, Minnesota

Shelly has helped us structure our front desk workload and set up better information flow from the clinical staff to the front desk so we can do our job in collecting money and schedule productive days.

Dr. Paul Becker Eagan, MN

In any given situation, Shelly always has the knowledgeable response you need or has the ability to get you the right answer. She makes financial arrangements clear and simple!

Melonie, Dr. Marc Montgomery,Woodbury, Minnesota

I worked with Shelly and observed first hand her personable style. She has great communication and motivation skills. She loves what she does and she knows what she’s doing!

Dr. Mark Kleive, Maplewood, Minnesota

Great ideas on a difficult subject. Shelly made it easy to understand and put to use!

Kelly Plante - Dental Assistant

Really, really applies to my every day work. Definitely recommend to other offices.

Mary Ann Grooters - Administrator

“Great job!” Useful information and ready to use.

Dr. Tony Wakim

Excellent phone skills and new patient techniques!

Laurie Acuna - Business Administrator

Shelly does a very good job, especially the parts about making patients comfortable in all areas of the practice.

Dr. Brick Scheer

Very informative! Wonderful! Recommend for any office.

Sara Brown - Business Administrator

Collections Made Comfortable, The Team Approach:

 
“A must.”

 
“Very informative and interesting.”